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Terms and Conditions

TERMS AND CONDITIONS

The Dancers Pointe is a registered business to 46a Briar Edge Forest Hall Newcastle Upon Tyne NE12 9JN
Delivery
We offer a 3-5 working days standard delivery for £2.50. If you require a quicker delivery, please contact me directly andI will try my best to help. Orders are dispatched Monday – Friday only. Orders placed following 2pm Friday, and over the weekend, will be processed on the following Monday. In certain circumstances a personal delivery may be available please contact me.
Returns
If you wish to exchange an item please email me with all the details of your order within 14 days of purchase. You can also return orders to store within our 14 day return policy. To return to store, you must have your receipt confirmation and the tag or sticker must still be attached. All shoes must be boxed and un-worn. You cannot return make up products, water bottles, tights, and underwear for hygiene reasons. When returning items via post for an exchange or refund, it is your responsibility to return the goods to us at your own cost unless there has been an error in your order. We recommend that you send the return shipment tracked or signed for, as you are still responsible for the goods and will be liable for damage to them until they are received at the shop.
Please note, it can take up to 14 working days to process a refund.All returns should be sent to the register address above.
Gift vouchers
Gift vouchers may only be redeemed in store .
Sizes
Please double check the size of your order. A lot of our stock/shoes come in European or US sizes which we convert to UK sizes, therefore the size on the box/tag may not be the UK size! If you are unsure please contact me.